FAQ
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Please allow 06 - 12 business days from the time your package arrives back to us for a refund to be issued.
Product & Sizing
1. How do I choose the right size for me?
We provide a detailed Size Guide on each product page with measurements in both Inches. To get the perfect oversized or regular fit, we recommend measuring a top you already own that fits well and comparing its Body Length (HPS) and Body Width against our size table.
2. What are the details of your fabric and wash?
Our core collection is built on 220g 100% Cotton Jersey, selected for its heavy weight, structured drape, and breathable comfort. Many of our pieces feature specialized vintage garment wash, custom embroidery, or 3D printing techniques. Due to individual wash processes, slight color variations are part of the unique vintage character.
3. How should I care for washed, printed, or embroidered garments?
To preserve the lifespan of prints, embroidery, and vintage washes:
- Machine wash cold, inside out, with like colors.Use a gentle cycle and mild detergent.
- Line dry or tumble dry low (avoid high heat to prevent shrinkage and detail degradation).
- Do not iron directly over 3D prints, foil, or studs.
Shipping & Delivery
1. Where do you ship to and how long does it take?
We ship globally! Standard shipping usually takes 5–12 business days depending on your destination, while express shipping takes 3–5 business days.
2. How can I track my order?
Once your order has been dispatched, you will receive an email confirmation with a tracking number and direct tracking link.
3. Will I be responsible for customs duties and taxes?
Import duties, taxes, and charges are not included in the item price or shipping cost. These fees are the recipient’s responsibility and vary by country.
Orders & Returns
1. What is your return and exchange policy?
We accept returns/exchanges within 30 days of delivery. Items must be unworn, unwashed, and in their original packaging with all tags attached.
2. How do I initiate a return or exchange?
Please contact our support team at support@yourbrand.com with your Order Number and reason for return. Our team will guide you through the process within 24–48 hours.
3. Can I modify or cancel my order after placing it?
We process orders quickly to ensure fast delivery. If you need to make changes or cancel, please email us within 2 hours of placing your order. Once dispatched, we can no longer alter the shipment.